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Emirates Post Group Successfully Completed Phase One of  “I Deliver Happiness”  Customer Happiness Training Program
01 MAR 2017

Emirates Post Group Successfully Completed Phase One of “I Deliver Happiness” Customer Happiness Training Program

Emirates Post Group successfully completed phase one of the training program "IDeliver Happiness"to train Delivery Couriers, the compilation of the program ended up in team building exercise for 80 staff held at the Zabeel Park in Dubai,

This program launched to be aligned with the Federal Government initiative to raise "Customer's Happiness Index". Emirates Post Group has designed a training program to cover more than 1000 employees from the Operations Field to cover Courier and Sorting Sections in 37 batches.

The training program, which is being conducted by the HR Department in association with a training and development consultant, covers areas like customer happiness, hygiene and grooming, health and safety, interpersonal skills, positivity and team work.

"We are pleased to launch this training program as part of Emirates Post Group's efforts to boost customer satisfaction based on the "Customer Happiness Index" which seeks to enhance customer happiness by providing employees with a range of effective tools. This program has been customized and designed to EPG requirements and we are confident it will support our staff to exceed customer expectation in our services," said Chief Support Services Officer of Emirates Post Group, Mr. Sami Al Khaja.

The first batch of employees who completed the training program expressed their happiness at the training modules.


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