MEDIA CENTER

EPG’s continuous focus on quality standards earns international quality certifications
30 JUN 2016

EPG’s continuous focus on quality standards earns international quality certifications

Emirates Post Group's persistent focus on adopting highest quality standards in customer service is reflected in being awarded international certifications. EPG's IT sector recently added another milestone to its achievements by winning for the third consecutive year the ISO 20000-1:2011 certification for service management system (SMS) standard, as well as the ISO 27000-series for information security standards.

In addition, Emirates Post Group's Call Center also earned the ISO 9001:2008 for quality management systems, in recognition of user-friendly options for customers, as Emirates Post Group is constantly striving to raise customer satisfaction.

Acting CEO of Emirates Post Group Mr. Abdullah Mohammed Al Ashram said Emirates Post remains committed to follow the highest international standards of quality as part of a strategy to boost customer satisfaction, by implementing latest technological systems.

He recalled that Emirates Post Group had won the first place globally in the EMS Call Centre of the Year (2014) Awards instituted by the EMS division of the Universal Postal Union (UPU). The UAE is the first Arab nation to win this prestigious award launched in 2006 to recognise customer service excellence in EMS.


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