MEDIA CENTER

EPG is re-awarded TECOM mailroom management contract for three-year period
20 APR 2016

EPG is re-awarded TECOM mailroom management contract for three-year period

Emirates Post Group (EPG) has been re-awarded the mailroom management contract for a period of three years, by TECOM Group.

A dedicated 18-member team of EPG, based at TECOM Group headquarters, is servicing the account, handling the collection and delivery of customers' documents, including visa, medical and other critical documents. Each day, an average of 800 collections and deliveries are managed by the team.

TECOM Group's business communities cover vibrant industry sectors, and offer a regional home to over 5,100 companies ranging from start-ups to multinational corporations with a total workforce of more than 76,000.

Following the renewal of the contract, EPG has upgraded its technology to offer improved services to TECOM Group business partners and customers, including the use of PDAs and handheld printers, for issuing instant airway bills to customers.

Chief Commercial Officer of EPG, Mr. Ibrahim Bin Karam, commented: "We are delighted to be re-awarded the TECOM Group's contract as it endorses the standards and efficiency of our mailroom management service. We have a strong commitment to raise the bar on services offered to our business clients like TECOM. The next stage of our offering will be full integration with TECOM systems wherein all collection and delivery information will be sent to TECOM on the go."

Dr Ayoub Kazim, Managing Director of axs,TECOM Group's Service Vertical, said: "EPG has been our service partner since 2014 and we are pleased to renew the mailroom management with them. As a leading business enabler, TECOM Group has a large base of business partners who need reliable and efficient document collection and delivery services. We are pleased to say that EPG shares our commitment to offering timely services and a superior customer experience."

A dedicated EPG team, led by a supervisor, handles the multiple requirements of TECOM Group, including collection and delivery of documents within the free zone. In addition, EPG also manages TECOM Group's internal mail processing needs.

EPG's mailroom solutions are backed by extensive expertise and a nationwide network, with a focus on enabling major companies to outsource their mailroom management requirements and thus devote their energies to their core business.

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