MEDIA CENTER

Training for third batch of employees under Agrab program
07 APR 2016

Training for third batch of employees under Agrab program

Emirates Post Group (EPG) has begun training for the third batch of employees under the 'Agrab' training program for Emirati employees in customer service, as part of renewal of its partnership with Abu Dhabi University Knowledge Group (ADUKG), an organisation dedicated to boosting the professional and technical capabilities of UAE workforce.

The program will be conducted in two parts during the current year, involving a total of 40 candidates from all over the UAE. Participants were selected on the basis of performance appraisal, and evaluation of their analytical and behavioral qualities as well as qualifications.

Chief Support Services Officer of EPG Mr. Sami Mohamed Al Khaja said, "The first training session under the Agrab program was a big success story and very useful for the participants, as they gained enhanced job skills and tips for better customer service. He hailed the Agrab program as a commendable effort, which is consistent with the strategy of Emirates Post Group to upgrade service quality to world standards by adopting global best practices."

Chief Commercial Officer of EPG Mr. Ibrahim Bin Karam said: "Upgrading the skills of employees through professional training is critical to raising the standards of customer service. We are confident that this partnership between Abu Dhabi University Knowledge Group and EPG will help us to achieve us achieve our goals of making EPG a model of quality customer service."


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