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EPG is world’s first postal entity to achieve TISSE2012
17 NOV 2016

EPG is world’s first postal entity to achieve TISSE2012

In recognition of its high standards in service excellence, Emirates Post Group (EPG) was presented with The International Standard for Service Excellence (TISSE2012) certification by the British Standards Institution (BSI) Middle East & Africa, making it the first postal entity in the world to receive this coveted certification.

The prestigious certification was presented to Emirates Post Group's Acting CEO Mr. Abdulla Mohammed Alashram by Ms. Sarah Taylor, Deputy Director UKTI at British Embassy, Dubai, at a special ceremony held at Emirates Post Group head office in Dubai, attended by top officials from BSI Middle East & Africa and Emirates Post Group.

Commenting on the achievement, Mr. Abdulla Alashram, said: "It is very satisfying to know that we are the first postal organization in the world to achieve this certification, as nothing is more valuable than getting an international endorsement through a prestigious certification label such as TISSE. We believe these results will pave the way for EPG to fully achieve the 'Global Star Rating System' standards set by the UAE Government. This honour also demonstrates our commitment to the UAE Government's innovation strategy, which is focused on the UAE vision of becoming one of the best countries in the world by 2021."

"The outstanding scores achieved by EPG have placed it at an international benchmarking level as per TISSE standards and criteria. It was a long journey, but EPG team made it happen, with the support of Ethos Integrated Solutions," Mr. Alashram added.

EPG began implementing the standards required by TISSE in May this year as per an action plan created to meet the stringent criteria laid down by the certification body. The assessment was conducted by a team from BSI Middle East and Africa in key departments at the head office, and the Central Post Offices of Dubai, Abu Dhabi and Sharjah.

The Certification Assessment Report was released by the British Standards Institution (BSI) following assessments held during the month of October, 2016, under the 5 P's laid down by TISSE: Policies, Products/Services, Premises, Processes and People, along with measurement of performance and results.

The TISSE certification is awarded by British Standards Institution (BSI), which is a Royal Charter company since 1929 and is the UK National Standards Body.


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