Customer Happiness Charter
Customer Happiness Charter

Customer Happiness Charter

Emirates Post Group strives to offer excellent services that not only make the customers happy but also exceed their expectations.

 

OUR COMMITMENT TO YOU

• We will treat you with courtesy, respect and a smile
• You will receive high standard service with fairness
• We will cater to your needs professionally and to the best of our ability
• We will provide our services through a helpful and knowledgeable team that is understanding and capable of answering your inquiries
• We will provide you with service requirements and completion times for each service
• Your requests will be attended to in a timely manner
• We will simplify our procedures in order to provide you with a quick and smooth service.
• We will provide you with accurate information and error-free service
• We will provide the services at the times that are convenient to you through the proper channels
• Your feedback, comments and suggestions are welcome and will help us to serve you better

 

WHAT DO WE EXPECT FROM YOU?

• To appreciate the efforts of our staff members who are serving you, by treating them with mutual respect
• To present the identification and supporting documents when requested in order to process and complete your transaction
• Inform us immediately of any changes to information provided or in case of error
• Inform us immediately of any changes that may affect service delivery
• Respond in a timely manner to queries of staff to ensure timely service and quality

 

CUSTOMER FEEDBACK AND SUGGESTION

Emirates Post Group         Working hours               Phone                Mail Box                       E-mail

_____________________________________________________________________________________________

Customer Support            Saturday to Thursday     600 5 99 999     PO Box 122222,       custservice@epg.gov.ae
Department                        07:00 am – 09:00 pm                                 Dubai, U.A.E.

 

“We will go the extra mile to make our customers happy and exceed their expectations, by following the Charter.”

Abdullah Mohammed Alashram

Acting President, Emirates Post Group 

 


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