Customer Happiness Charter
Customer Happiness Charter

Customer Happiness Charter

Emirates Post Group strives to offer excellent services that not only make the customers happy but also exceed their expectations.



• We will treat you with courtesy, respect and a smile
• You will receive high standard service with fairness
• We will cater to your needs professionally and to the best of our ability
• We will provide our services through a helpful and knowledgeable team that is understanding and capable of answering your inquiries
• We will provide you with service requirements and completion times for each service
• Your requests will be attended to in a timely manner
• We will simplify our procedures in order to provide you with a quick and smooth service.
• We will provide you with accurate information and error-free service
• We will provide the services at the times that are convenient to you through the proper channels
• Your feedback, comments and suggestions are welcome and will help us to serve you better



• To appreciate the efforts of our staff members who are serving you, by treating them with mutual respect
• To present the identification and supporting documents when requested in order to process and complete your transaction
• Inform us immediately of any changes to information provided or in case of error
• Inform us immediately of any changes that may affect service delivery
• Respond in a timely manner to queries of staff to ensure timely service and quality



Emirates Post Group         Working hours               Phone                Mail Box                       E-mail


Customer Support            Saturday to Thursday     600 5 99 999     PO Box 122222,
Department                        07:00 am – 09:00 pm                                 Dubai, U.A.E.


“We will go the extra mile to make our customers happy and exceed their expectations, by following the Charter.”

Abdullah Mohammed Alashram

Acting President, Emirates Post Group 


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